Help Desk Services
The creation of this specialized
service sector was in response to client requests to funnel telephony
questions and issues to a central point. The objective of the Help Desk
Service (HDS) division is to provide corporations a clearing center
to record, report and clear telephony service requests while reducing on-site
technical labor costs and improving turn around response time.
The HDS center works hand in hand with
corporate telecom departments often filling the voids caused by restrictions
placed on headcount for in-house support. HDS services assist in the following
Expertise is available
on a wide array of system types and vintage models. TRI
HDS can support field conditions and recommend corrective action.
No Multi-Vendor Calls
eliminate the need to search out
qualified technical service centers across the country.
No Multiple Price Schedules
TRI HDS will
consolidate multiple price schedules to a standardized published price
schedule regardless of location.
The TRI HDS division will supply you a
monthly report on all site activity. The reports include number of calls, type
of call, close out time, contact information and total service cost. TRI HDS
will also include service history trends and will make recommendations for